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Learn about the clinic policies and procedures at Sama Arogya in Brampton
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Sama Arogya

Clinic Policies

The following policies and procedures serve as a guide for all Sama Arogya clients.

Appointment procedure

  • All our services are by appointment only. We don’t take walk-ins.

  • Please arrive no more than 5 minutes before your scheduled appointment.

  • Late arrivals may not extend the duration of your treatment and will be charged full price. All services end at the scheduled time.

  • All appointments need to be confirmed 24 hours in advance, with the exception of same day appointments or appointments made within less than 24 hours. Please, also note that these appointments are non-cancellable without incurring the full charge of the treatment booked.

Cancellation Policy

We require a 24-hour notice for cancellation, should you need to cancel or change your appointment to give us time to fill your space. A no show, late cancellation or unconfirmed appointment will be charged the full amount. Please note that the amount must be paid before your next appointment. 

Privacy Policy

All client records are kept in a secure place, and are only accessible to professionals. As per the Privacy Act, neither your records nor your treatments will be released to your spouse/partner or third parties without your written consent. Please note that records may be surrendered if required by law.

Zero Tolerance Policy

We have a ZERO TOLERANCE POLICY regarding sexual advances towards our therapists. This type of behavior will not be tolerated and is grounds for immediate discharge from the clinic. We have a ZERO TOLERANCE POLICY towards clients who use disrespectful language, any form of harassment, threatening speech or abusive behavior towards our staff. Please note that treatments will not be performed if the client is under the influence of drugs or alcohol. The cancellation of the appointment for any of these reasons will result in a full payment from the client. We reserve the right to refuse treatment or cancel any appointment without notice.

Other Policies

  • Please note that it’s your responsibility to keep your therapist informed of any current medical conditions or any changes before each session.

  • Your appointment duration includes time for assessments and discussions of your treatment.

  • Please communicate with your therapist right away if any pain or discomfort is felt during your treatment.

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